As an internet service provider, we understand that customers have high expectations about their online experience. Especially, you want fast internet connections whenever you need. If you feel that your downloads are crawling, stream feels sluggish, or you just want to maximize your speeds overall. Here is how you can accelerate the connection.
Ideally, you can get faster speeds by contacting us and upgrading to a more expensive plan. Depending on your usage, however, you may not necessarily want to upgrade your speed yet. Here are some tips that can speed up your connection for free.
Examine Your Local Network
Many issues related to slow connections start with the local networks, especially Wi-Fi. In that case, we first recommend that you power cycle the equipment by turning off your router and modem. Wait ten seconds, and then turn them back on again.This can often speed things up.
If you use Wi-Fi instead of wired Ethernet, you should use the 5 GHz band wherever possible, because compared to the 2.4 GHz band, the 5 GHz has less interference.
In terms of security, you should enable security on your network with WPA2 (AES) whenever possible. With this enabled, all devices require a password to connect.
If your computer or TV are equipped with wired Ethernet connection, we recommend your using the physical LAN cables. This offers the best local network performance. Alternatively, you can also try moving your router to a better location, closer to the area where you use your wireless devices most often.
Finally, if your router is old, consider purchasing a new one. Because of its always-on usage, this network equipment has a normal life time around two to five years. Newer routers support faster Wi-Fi standards, like 802.11ac.
An old modem can be your speed problem, too. If you’re not getting the speed you’re paying for, and you purchased your modem outright a long time ago, it might be time to upgrade.
Our IT support team will assist you with modem evaluation. Feel free to contact us, or open a ticket on the Customer Portal about the possible modem upgrade or replacement.
Test Your Speed
With your local network running optimally, it’s time to test your Internet speed. You can do this using a service like Speedtest.net, or Fast.com. If possible, run the test from a laptop using a wired Ethernet connection or move the device you’re testing as close to the router as possible.
Be sure to run the speed test while you’re not actively using your connection. If you’re streaming or downloading at the same time, you’ll likely get a lower result.
You can run the test a few times to get the most reliable set of results. Now, compare the speed you’re getting with the speed you should be getting. The results should be close to what your internet package is advertised, at least during off-peak hours.
Examine the Software that are Running
Software can also cause issues with Internet speed. Something might be heavily using your connection while running in the background. Windows users can launch Task Manager (Ctrl+Alt+Del) to view a list of running processes. Sort by the “Network” column to see which processes are using your network connection. Kill anything you don’t need.
On a Mac you can do the same by launching Activity Monitor, navigating to the “Network” tab, and then sorting by “Sent Bytes” for upstream or “Rcvd Bytes” for downstream. For both Windows and Mac systems, it’s important to identify the processes so you can understand why the software is using your connection.
Malware and viruses can also be the source of unwanted network activity, particularly on Windows machines. Run a virus scan on Windows regularly to protect yourself.
If your computer is slow in general, browsing is likely to be sluggish, too. Limiting the number of tabs you have open simultaneously helps with this. You should also maintain a 10-20 GB buffer of free space on your hard drive at all times.
Call the Internet Service Provider for Help
If all else fails and you are still unhappy with the experience you are getting, please do not hesitate to contact us for help.
We always appreciate customers who take the effort to try the basic troubleshooting, especially the processes listed in this article.
When you call to tell us that you have tried everything on your end to fix the problem, we can further narrow down the problem areas. Sometimes, there are network problems on our ends, such as replacing the cables or fixing the network configurations. With your help we can take actions to fix them immediately.